Privacy Policy

Footshop a.s., with its registered office at Thámova 166/18, 186 00 Prague 8, Czech Republic, ID No.: 14027348 (hereinafter "QUEENS", "we" or the "Controller"), provides this Privacy Policy for the sale of goods through the online store and for visits to this website.

By browsing this website (the QUEENS online store), by contacting QUEENS via the contact form, telephone, e-mail or social media, or by providing QUEENS with any kind of personal data, QUEENS collects and processes the personal data you provide. This document informs you, in accordance with the law, about how personal data is processed and about the rights arising from such processing.

1. Who is the controller of your personal data?

2. In what situations will we process your data?

3. Personal data processed automatically

When you visit this website, we may automatically collect:

• IP address;
• date and time of access;
• information about your internet browser and operating system;
• language settings;
• information about your mobile device, if you access the website from one;
• information about your behavior on the website (links visited, products viewed).

This automatic processing serves exclusively to improve our services. For example, based on your order history and behavior on the website, we can show you more relevant offers of other goods and services related to the products you have purchased. In certain places, we therefore display offers that correspond to your needs and interests.

4. What personal data do we process about you?

Depending on the legal basis, we may process the following personal data that you provide to us:

• Identification data: first name, surname, date of birth;
• Contact details: telephone number, e-mail address, postal address;
• Data about the products you have purchased or the services we have provided to you;
• Data from our mutual communication (in person, in writing, by telephone or otherwise);
• Payment details (e.g. the amount paid);
• Only in selected cases, data on your creditworthiness for the purposes of the so-called blacklist (see the Controller's terms and conditions – article "Transport and delivery of goods");
• IP address and cookies.

5. Where does this information come from?

The personal data processed by the Controller for the purposes described above come exclusively from you:

• data you have provided in connection with the conclusion of a contract (purchase of goods);
• data provided for the customer program and registration for it;
• data provided on the basis of your express consent;
• your visit to this website.

6. Transfer of personal data outside the EEA

We may transfer your personal data to countries outside the European Economic Area (EEA), e.g. if one of our service providers uses staff or equipment located outside the EEA. To protect your privacy and your fundamental rights and freedoms, we ensure an adequate level of protection on the basis of the EU Standard Contractual Clauses, which are based on the model clauses of the European Commission.

7. Who are the recipients of the personal data?

We transfer your personal data in justified cases and only to the necessary or specified extent to the following categories of recipients:

• information technology providers through which we operate the online store and process your orders, and web hosting providers. These providers are vetted, provide sufficient guarantees regarding confidentiality and protection of your personal data, and are bound by written data processing agreements;
• providers of accounting and tax services, for the fulfillment of our legal obligations;
• courier or postal service providers (carriers), only to the extent of your first and last name, delivery address, telephone number and, if the goods have not been paid in advance, the amount to be paid upon receipt. The carrier may process this data only for delivery and must then delete it without delay;
• for sending commercial communications (e.g. e-mail, SMS), the Brevo business group, which is bound by a duty of confidentiality and may not use your data for any other purpose;
• other entities where the provision of your data is required by law or is necessary to protect our legitimate interests (e.g. courts, Police of the Czech Republic);
• with your consent, the operator of the service used for generating and sending purchase satisfaction questionnaires, to the extent of your e-mail address. This operator acts as a processor for our company;
• with your consent, our marketing partners, to the extent of your e-mail address, telephone number and related cookies, for tracking, targeting and personalizing advertising on our and other websites using Google, Facebook, Criteo, Sklik and other tools (see the overview of cookies used).

We do not have access to the details of the payment cards you use to pay in our online store. Only the secure payment gateway and the relevant banking institution have access to your payment card details.

8. How long do we process your personal data?

Your data is retained:

• for the entire duration of the contractual relationship between you and us;
• where processing is based on consent, for the period for which consent has been given;
• for cookies you have allowed, consent is granted for 12 months; the retention period of individual cookies is set out in the cookie overview below;
• for data obtained through a customer account, for the duration of the use of our services; afterwards, usually only basic identification data, the reason for closing the account, or data forming part of operational backups are stored for a reasonable period;
• for the period required by the relevant legal regulations, regardless of consent (e.g. tax documents: at least 10 years).

9. How is your personal data secured?

To ensure the confidentiality, integrity and availability of your personal data, we use modern IT security systems and maintain appropriate technical and organizational measures against unlawful or unauthorized processing and against accidental loss or damage. Access to your personal data is only granted to persons who need it to perform their work duties and who are bound by a legal or contractual duty of confidentiality.

10. EU AI Act compliance statement

We use AI-powered technologies to provide certain services, including our customer support chatbot. These tools are designed and operated in compliance with applicable regulations, including the EU Artificial Intelligence Act. The chatbot is provided by Amio AI Chatbot and may process data you share to assist with your inquiries. For details on how our provider handles data, please see their privacy and compliance information.

11. Cookies

Cookies are small text files stored on your computer, tablet or smartphone. Some are necessary for the optimal functioning of the website, others help us analyze the website or provide a better user experience. We use both temporary (session) cookies and persistent cookies, depending on the set lifetime of each cookie.

• Necessary cookies: allow you to move around the website and use its basic functions; we do not need your consent to use them
• Preference cookies: remember information that changes how the website behaves or looks, based on your preferences
• Analytical cookies: track the number of visitors and their sources, helping us understand how visitors use the website and improve its performance
• Marketing cookies: set by our marketing partners to build profiles of your interests and target advertising, including on other websites

You can find an overview of all the cookies used on this website here.

Consent and browser settings

When you visit this website, a consent banner is displayed, informing you that the website uses technical cookies and asking for your consent to preference and analytical cookies, and to the processing of personal data (e-mail and telephone) and cookies for marketing purposes, including their transfer to our partners. You can consent to all cookies, only to necessary cookies, or choose individual types. You can change your choice at any time on this page.

Cookies are enabled by default in most browsers. If you do not want to use cookies, you must adjust the settings in your browser:

• Chrome – support.google.com
• Firefox – support.mozilla.org
• MS Internet Explorer / Edge – windows.microsoft.com
• Safari – support.apple.com
• Opera – help.opera.com

Disabling cookies may lead to limitations or unavailability of some website functionalities. You can also use this add-on from Google (desktop only) or your browser's private mode. Turning off analytical tools will not prevent you from being shown marketing offers; they will just be less relevant to you.

Google services

To personalize content and advertising as much as possible, we create a profile of your anticipated interests and preferences using Google Analytics and Google Ads, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. More information: Google Privacy Policy.

Third-party cookie policies

• Adform: site.adform.com
• Google: policies.google.com
• Seznam: o.seznam.cz
• Criteo: criteo.com
• Sklik: o-seznam.cz
• Glami: glami.cz
• CJ: cj.com
• Bing: help.ads.microsoft.com
• Brevo: brevo.com
• Cookiebot: cookiebot.com
• Databreakers: databreakers.com
• RTB House: rtbhouse.com
• 2Performant: 2performant.com
• Ceneje: ceneje.si
• Ceneo: ceneo.pl
• Clickonometrics: clickonometrics.com
• Fatmedia: fatmedia.io
• Opineo.pl: onet.pl
• Skroutz: skroutz.gr

12. Social networks and plugins

We use social plugins of the following networks, which you can recognize by their logos on our pages:

• Facebook and Instagram – Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (Facebook, Instagram)
• TikTok – TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland (privacy policy)
• X – Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (privacy policy)
• YouTube – Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA (privacy policy)
• LinkedIn – LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland
• Pinterest – Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (privacy policy)

If you are logged into a social network while visiting this website, information about your visit will be transferred to it and may be assigned to your user account. This data may also be processed outside the EEA. We have no influence on the scope, manner and purpose of data processing by the social network provider, which may use the data in accordance with the terms you agreed to when creating your profile.

13. Your rights

With regard to your personal data, you have the following rights:

• Right of access – you can request access to and a copy of the personal data we process about you, including information on the purposes of processing, categories of data, recipients, planned retention period, your right to rectification, erasure, restriction or objection, and the source of the data if not obtained from you;
• Right to rectification – of inaccurate or incomplete personal data;
• Right to erasure – if the data are no longer necessary, you have withdrawn consent and there is no other legal basis, you have objected to automated decision-making or direct marketing, the data were processed unlawfully, or erasure is required by law;
• Right to restriction of processing – if you contest the accuracy of the data, the processing is unlawful but you do not want erasure, you need the data for legal claims, or you have objected under Article 21(1) GDPR pending verification;
• Right to data portability – to receive the data you provided in a structured, commonly used and machine-readable format, in cases provided for by the GDPR;
• Right to withdraw consent – at any time, where processing is based on consent;
• Right to object – at any time to processing for direct marketing based on the Controller's legitimate interest.

You can exercise your rights by e-mail at [email protected] or in writing to the Controller's registered office. You also have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection (ÚOOÚ)
Pplk. Sochora 27, 170 00 Prague 7, Czech Republic – uoou.gov.cz, [email protected], tel. +420 234 665 111.

14. Questions and contact

If you wish to exercise any of your rights, or if you have any other question or complaint regarding the processing of your personal data, please contact us by post, telephone or e-mail:

15. Changes to this policy

We may decide to change or update this policy. The current version is always available on this page.

Cookies